Recapping 2013: Hottest Service Technology Trends

Posted by Technology Services Industry Association on 11/27/13 12:19 PM

TSIA’s John Ragsdale penned a great blog article on the hottest service technology trends from 2013! 

Here’s an excerpt:

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Redefining the Customer Experience

Posted by Dennis Gershowitz on 11/21/13 3:12 PM


They say that you never get a second chance to make a first impression. This is especially true in the business world, where a bad customer experience can deter customers from purchasing from a specific brand or company. Building customer loyalty depends on creating friendly and professional interactions every time, regardless of the channel.

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Topics: customer loyalty, customer experience, customer satisfaction, customer experience management, TSIA Partners

TSW Top Attended Sessions: Day 3

Posted by Technology Services Industry Association on 11/21/13 2:42 PM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the top attended sessions from Day Three of TSW Service Transformations 2013!   


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Topics: Technology Services World Conference

Reaction to B4B

Posted by Thomas Lah on 11/21/13 2:38 PM

“The operating models of technology providers are about to be revolutionized.”

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Topics: pricing, B4B, data analytics, operating models, consumption models, service offers, Technology Services World Conference

In Retrospect: “B4B” and TSW 2013 Las Vegas

Posted by Technology Services Industry Association on 11/13/13 1:51 PM

TSIA's Bo Di Muccio, vice president of professional services research, wrote a fantastic blog entry on key concepts and trends identified in the new book, B4B, and how well it resonated with TSW attendees.

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Topics: B4B, technology services, professional services, Technology Services World Conference

Rise of the Services Machine: Being Part of the “In” Crowd

Posted by George Humphrey on 11/8/13 9:30 AM

“The world is changing. No longer is the primary emphasis on features, functions, and widgets. It’s about the experience that can only be delivered through a service-centric model.”

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Topics: cloud, services, organizational change, technology services, Technology Services World Conference

Assumption Reality Check―Testing Those “Gut Feels” and Learning New Ones

Posted by Jeremy DalleTezze on 11/5/13 12:23 PM

“Regardless of the specific examples, industries, and service context, we now have the opportunity to test our business assumptions with data analytics. Your decisions can be data informed in a precise manner that will yield competitive advantages in an increasingly competitive market.”

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Topics: customer satisfaction, data analytics, renewal, consumption analytics

Change the Game: Share Your Golden Nuggets at TSW Best Practices 2014

Posted by Technology Services Industry Association on 11/1/13 12:41 PM

"We understand that it’s tough at times to get past the challenges. But no challenge has ever presented itself, both in life and in business, that hasn’t taught us something important. A golden nugget. And TSW is all about sharing those golden nuggets."

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Topics: technology services, Technology Services World Conference


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