TechBEST and STAR Awards Recap: TSW Closing Awards Ceremony

Posted by John Ragsdale on 10/31/13 9:11 AM

A recap by TSIA’s John Ragsdale on the fall 2013 TechBEST and STAR Awards, presented to honorees at TSW Service Transformations 2013. See who won and why!

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Topics: STAR Awards, adoption, Technology Services World Conference

TSW Top Attended Sessions: Day 2

Posted by Technology Services Industry Association on 10/24/13 11:40 AM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the top attended sessions from Day Two of TSW Service Transformations 2013!  

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Topics: Technology Services World Conference

Social Day at TSW: Customer Communities Providing Strategic Value

Posted by Technology Services Industry Association on 10/23/13 12:46 PM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry TSW social sessions.

 

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Topics: social media, customer communities, Technology Services World Conference

TSW Service Transformations: Day Three Events

Posted by Technology Services Industry Association on 10/23/13 9:35 AM

What’s on tap for the final day of TSW Service Transformations 2013!
 

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Topics: B4B, STAR Awards, healthcare, Technology Services World Conference

TSW: Top Attended Sessions from Day 1

Posted by Technology Services Industry Association on 10/22/13 9:41 AM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the top attended sessions from Day One of TSW Service Transformations 2013!  

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Topics: Technology Services World Conference

TSW Service Transformations: Day Two Happenings

Posted by Technology Services Industry Association on 10/22/13 6:30 AM

What’s on tap for Day Two of TSW Service Transformations 2013!

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Topics: B4B, healthcare, industrial equipment, Technology Services World Conference

Announcing Finalists for TSIA TechBest in Adoption: Citrix, Compuware, Coveo

Posted by Technology Services Industry Association on 10/21/13 9:50 AM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the Fall 2013 TechBEST Showcase and Awards!

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Topics: TSIA Survey, Technology Services World Conference

TSW Service Transformations: What’s on Tap for Day One

Posted by Technology Services Industry Association on 10/21/13 9:16 AM

“It’s going to be a historically big day today at TSW. Record high attendance, the book launch of B4B, four (!) fantastic keynotes, Power Hour sessions delivering the latest TSIA research, and a Welcome Reception in the TSW | EXPO!”

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Topics: outcome-based services, B4B, keynote, Technology Services World Conference

Joining the Coolest Company on the Planet

Posted by Vele Galovski on 10/18/13 7:00 AM

“I look forward to bringing the type of thought leadership, business transformation skills, and fact-based insights to a Field Services discipline that lives up to the standard established by the coolest company on the planet!”

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Topics: organizational change

The Data Handshake—A New Twist on Sharing Information

Posted by Todd Hewlin on 10/16/13 10:45 AM

“The data handshake represents a set of mutual agreements between a supplier and its customers for data sharing, monitoring, and usage intervention with either employees or machines.”

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Topics: customer success, B4B, big data, customer-supplier relationship, customer outcomes

How Customer Experience Elevates the Support Organization

Posted by Scott Hirsch on 10/11/13 1:12 PM

“Companies with customer communities that are well integrated into the heart of their business see tremendous benefits and a customer experience advantage.”

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Topics: support, customer experience, social media, customer experience management, customer communities, social support, customer engagement

RIP the Traditional RFP

Posted by John Ragsdale on 10/10/13 1:10 PM

“When you stop to think about it, doing business FOR customers instead of TO customers makes all the sense in the world. Simple. Powerful. Full of promise and potential!”

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Topics: outcome-based services, customer success, B4B, technology services

The Start-Up Chronicles: Launching a Start-Up with Success (Part 2)

Posted by Phil Verghis on 10/9/13 10:08 AM

“Lessons on launching a start-up, from a long-time TSIA member on important issues that support and services executives face on a daily basis.”

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Topics: support services, startup, services executives, knowledgebase, TSIA Partners

Meet the “Service Aces” Who Will Be at TSW Service Transformations 2013 [SlideShare]

Posted by Technology Services Industry Association on 10/4/13 11:44 AM

“Not only are TSW presenters at the top their game, but they are some totally cool people as well!”

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Topics: slideshare

Success Science: It’s Going to Be Monumental in the Brave, New World of Outcome Services

Posted by J.B. Wood on 10/1/13 8:05 AM

“The idea is not to ‘own’ the customer, but to create a road map that sales, service, and other supporting functions can follow to ensure optimal customer outcomes.”

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Topics: outcome-based services, customer success, B4B, customer outcomes

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