Communications: The Overlooked Silver Bullet in Driving Customer Experience Management

Posted by Dennis Gershowitz on 7/30/13 7:43 AM

“You’re not differentiated if you’re just like everyone else, are you? Brand your competitive advantage, and drive revenue and profits, by communicating your customer satisfaction and loyalty to all stakeholders. A CEM communications program is your silver bullet."

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Topics: customer loyalty, customer satisfaction, customer experience management, customer relationship management (CRM), TSIA Partners

Nothing Good Comes for Free

Posted by George Humphrey on 7/26/13 7:22 AM

Part four in a five-part mini-series on the five biggest mistakes an organization can make when looking to start a managed services (MS) business (and how to avoid them). By TSIA MS expert George Humphrey. 

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Topics: managed services, support services, proactive support, Managed Services Mistakes

Levers of Growth: Building Double-Digit Revenues in a Tech Company

Posted by Trisha Bright on 7/22/13 11:17 AM

"Roll up your sleeves. Summon your courage. And above all, don't try to reinvent the wheel! Growing services revenue can be achieved if you know which levers to pull."

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Topics: service revenue, revenue growth, levers of growth

Same Old Sales

Posted by George Humphrey on 7/18/13 6:36 AM

Part three in a five-part mini-series on the five biggest mistakes an organization can make when looking to start a managed services (MS) business (and how to avoid them). By TSIA MS expert George Humphrey.

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Topics: managed services, support services, professional services, sales, managed services sales, Managed Services Mistakes

The Who, What, Where, When & Why of TSW Service Transformations

Posted by Trisha Bright on 7/15/13 5:07 PM

"Check out our infographic on the who, what, where, when, and why of TSW Service Transformations 2013!"

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Topics: x-as-a-service (XaaS), cloud, technology services, Technology Services World Conference

Seven Deadly Sins of Services Pricing

Posted by Tim Matanovich on 7/12/13 7:37 AM

In working with tech companies and talking to service leaders, seven common pricing shortcomings emerge again and again. These pricing sins cost companies revenues and margins, lengthen sales cycles, and annoy both sales directors and customers. These sins occur in both essential and value-added services, whether revenues are recurring or not, and have both strategic and executional impacts.  

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Topics: service level agreement (SLA), professional services, value-added services, services pricing

Technology Services Are Ripe for Portfolio Confusion

Posted by George Humphrey on 7/8/13 7:32 AM

“"All men make mistakes, but only  wise  men learn from their mistakes."”  -Winston Churchill

Thanks for navigating to the TSIA website, and specifically to the Inside Technology Services blog. Recently I posted the first entry in this important five-part mini-series on “The Top 5 Mistakes Made When Starting a Managed Services Business.” With most analyst and  research firms citing managed services as the number one revenue growth segment of the technology industry, many companies are rushing to market with managed services offers. There are many drivers behind the urgency for companies to offer managed services, some good; some not so good.

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Topics: managed services, support services, service revenue, technology services, professional services, value-added services, services portfolio, Managed Services Mistakes

Cloud Computing: A Winning Scenario for Everyone

Posted by Julia Stegman on 7/1/13 6:31 AM

Julia Stegman, TSIA service revenue generation (SRG) expert, was a recent guest blogger for BMC Software’s Global Services Blog on a topic close to all of our hearts: Cloud computing: A winning scenario for everyone.

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Topics: cloud, managed services, service revenue generation, service revenue, revenue growth, best practices, return on investment (ROI), value-added services

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