TSW Best Practices 2013: Commentary from Julia Stegman, TSIA’s Service Revenue Generation Research Expert

Posted by Julia Stegman on 5/28/13 3:32 PM

TSW Best Practices 2013 took place earlier this month, with best practices in technology services as the main focus of the conference. The TSIA Research Team captured some great observations and key takeaways from this year's event, and wanted to provide our readers with their thoughts. In the final installment of this blog mini-series, Julia Stegman, TSIA's vice president of research, service revenue generation, will talk about her top observations from TSW.

Read More

Topics: service revenue generation, service revenue, renewal, expand selling, Technology Services World Conference

TSW Best Practices 2013: Commentary from George Humphrey, TSIA’s Managed Services Research Expert

Posted by George Humphrey on 5/24/13 12:22 PM

As part of a TSW 2013 Best Practices recap, we've asked the TSIA research team to share their thoughts, observations, and key takeaways from the conference in this blog mini-series. George Humphrey, TSIA's senior director of research for managed services had some thoughts to share about his experiences at the conference.

Read More

Topics: managed services, Technology Services World Conference

TSW Best Practices 2013: Commentary from Ravi Naidu, TSIA’s Field Service Research Expert

Posted by Ravi Naidu on 5/23/13 2:47 PM

TSW Best Practices 2013 took place earlier this month, focusing on best practices in technology services. In this blog mini-series, we explore the key takeaways from TSIA's research team. Here are some thoughts from Ravi Naidu, TSIA's director of research, field services.

Read More

Topics: field services, optimization, Technology Services World Conference

TSW Best Practices 2013: Commentary from Maria Manning-Chapman, TSIA’s Education Services Research Expert

Posted by Maria Manning-Chapman on 5/22/13 4:23 PM

The TSIA Research Team captured some great observations and key takeaways on the learning that took place at TSW 2013 Best Practices. Over the next few days, we will deliver their commentary to you here, in this blog mini-series, from our TSIA thought leaders. Here are some key takeaways from Maria Manning-Chapman, vice president of education services research.

Read More

Topics: mobile learning, education services, cloud, social media, mobility, software-as-a-service (SaaS), Technology Services World Conference

TSW Best Practices 2013: Commentary from Ken O’Reilly, TSIA’s Support & Field Service Research Expert

Posted by Ken O'Reilly on 5/21/13 4:46 PM

The TSIA Research Team captured some great observations and key takeaways from their experiences at TSW. Over the next several days, we'll be delivering their commentary to you here, in this blog mini-series, from our TSIA thought leaders. Today, key takeaways from Ken O’Reilly, TSIA vice president of support and field services research.

Read More

Topics: support, proactive support, field services, multi-channel support, software-as-a-service (SaaS), Technology Services World Conference

Commentary from John Ragsdale, TSIA’s Technology & Social Research Expert on TSW 2013 Best Practices

Posted by Technology Services Industry Association on 5/20/13 9:00 AM

TSW Best Practices 2013 took place May 6-8, and was three days of idea sharing and networking on a level that was clearly a cut above. Best practices in technology services was the main focus, and attendees came away from the conference with a toolkit on how to apply the best practices they learned. 

The TSIA Research Team captured some great observations and key takeaways on the learning that took place at TSW. Over the next several days, we'll deliver their commentary to you here, in this blog mini-series from our TSIA thought leaders. Today, we have some key takeaways from John Ragsdale, TSIA vice president of technology and social research.

Read More

Topics: knowledge management, knowledgebase, knowledge sharing, Technology Services World Conference

Takeaways from TSW 2013 Best Practices from TSIA’s Professional Services Expert Bo Di Muccio

Posted by Bo Di Muccio on 5/17/13 7:29 AM

TSW Best Practices 2013 saw a lot of opportunities for idea sharing and networking around the central theme of best practices in technology services.

The TSIA Research Team captured some great observations and key takeaways on the learning that took place at TSW. Over the next several days, we’'ll be delivering their commentary to you here, in this blog mini-series from our TSIA thought leaders. Today, Bo Di Muccio, TSIA vice president of professional services research, shares his observations from TSW.

Read More

Topics: customer success, B4B, cloud, organizational change, professional services, Technology Services World Conference

Day 2 of TSW: Top Attended Sessions. Technology Case Studies and Business Makeovers Are Hot!

Posted by Technology Services Industry Association on 5/8/13 10:52 AM

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the top attended sessions from Day Two of TSW 2013 Best Practices!

Read More

Topics: optimization, Technology Services World Conference

TSW Best Practices: Day Three Events

Posted by Technology Services Industry Association on 5/8/13 6:22 AM

Riding on the momentum of Days One and Two, we have to say, this event so far has been just spectacular. And it's your participation that makes it so great. So much information sharing, audience participation, and keen interest is shown throughout each and every event. You can see it in the photos, hear it in the session rooms, and really experience it in the interactions with the people here.

We're really excited to bring you today's lineup. There is so much greatness in store for you, so let's get straight to it!

Read More

Topics: best practices, Technology Services World Conference

TSW Day One: Top Attended Sessions

Posted by Technology Services Industry Association on 5/7/13 10:02 AM

TSIA's John Ragsdale, VP of Technology and Social Research, wrote a great blog entry on the top attended sessions from Day One of TSW 2013 Best Practices in Santa Clara, CA.

Read More

Topics: Technology Services World Conference

TSW Best Practices: Day Two Happenings

Posted by Technology Services Industry Association on 5/7/13 9:08 AM

Yesterday'’s TSW event was just phenomenal! Tons of momentum and brilliance transported the audience into the future of services technology. Today we keep that momentum going with even more great sessions, discussions, and networking events. Get out your TSW planning tool and check the box! It’s going to be a great Day Two!

Read More

Topics: best practices, keynote, optimization, Technology Services World Conference

TSW Best Practices: What's on Tap for Day One

Posted by Technology Services Industry Association on 5/6/13 8:08 AM

Today marks the opening of the TSW 2013 Best Practices conference, filled to capacity with professionals from every branch of the industry eager to learn, network, and gain a glimpse into the future of tech services. On site you can feel the electricity in the air as folks make their way to registration, perhaps running into a friendly face or two. So what's on tap for today?

Read More

Topics: pacesetter, keynote, Technology Services World Conference

Join us live for TechFUTURES in Santa Clara!

Posted by Technology Services Industry Association on 5/5/13 4:06 PM

TSIA's VP of Technology and Social Research, John Ragsdale, wrote a great blog entry on tomorrow's TechFUTURES event in Santa Clara, CA. 
Read More

Topics: Technology Services World Conference

Managing the Complexities of Service Parts Management

Posted by Ravi Naidu on 5/3/13 2:19 PM

The business of managing spare parts is complex and under constant pressure to become leaner and more efficient while maintaining, or improving, key performance indicators and service level agreements. Not an easy task, by any means. Why is the business of service spare parts under this continual pressure? Well, there are three main reasons for this.

Read More

Topics: service revenue, spare parts logistics, key performance indicator (KPI), service level agreement (SLA), field service engineer, field services

The Startup Chronicles: Launching a Startup with Success

Posted by Phil Verghis on 5/2/13 3:43 PM

As a long-time TSIA member, I thought it might be interesting to chronicle the lessons I'm learning as the founder and CEO of a new startup, and how this relates to important issues that support and services executives face on a daily basis. 

Read More

Topics: startup, services executives, TSIA Partners

Comments

Subscribe to the Blog

Posts by Topic

see all

Follow TSIA