2014 TechFUTURES: What will service operations look like in 2019?

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TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the opening event at TSW Best Practices: TechFUTURES. Discover what’s in store for the future of tech!

John Ragsdale Addresses Audience at TSW 2014 Best Practices
TSIA Vice President of Technology and Social Research, John Ragsdale, Addresses TSW Crowd


Here’s an excerpt from John's blog, Eye on Service:

I had the pleasure of opening Technology Services World with our TechFUTURES event, kicking off at 11am. TechFUTURES takes us forward in time five years, to the year 2019, for a look at the state of the industry with special focus on the impact of services technology. TSIA TechFUTURES focuses on three topics identified as primary change agents within the industry.

Read the full blog entry here on Ragsdale’s Eye on Service blog!

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Topics: data analytics, service delivery channels, collaboration, Technology Services World Conference


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